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1. General information:

What are the opening hours of the casino?

Opening hours: 24 hours a day

Live game: from Sunday to Thursday 03:00 PM - 03:00 AM, Friday, Saturday: 03:00 PM - 04:00 AM

Is there a dress code?

Yes there is.

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Where can I park, is there a fee for parking?

Free parking is available in the parking lot in front and behind the shopping center.

Are children allowed?

No, children under the age of 18 are not allowed in the casino area.

Are animals allowed?

No

Do you have Wifi?

Yes, we do.

Can I request information by phone?

Only general information can be provided by phone, but no information on a personal affair can be disclosed.

Is the cloakroom mandatory?

For security reasons, large bags and coats must be checked.

Where can I smoke?

Smoking is not allowed in the room. It is permitted on our smoking terrace.

2. Entry to the casino

Is there an entrance fee?

No.

What do I need to register?

· For Hungarian citizens:

· Identity card and official address card,

· or a passport and an official address card, or a driver’s license in a card format and an official address card

· For EU citizens: a picture ID (identity card, passport or driver’s license) issued by a competent authority of the given country entitling the holder to reside in Hungary.

· Only valid passports for those arriving from non-EU states.

What do I need to enter?

If you are registered, only the access card issued by us.

· For Hungarian citizens

· Identity card and official address card,

· or a passport and an official address card, or a driver’s license in a card format and an official address card

· For EU citizens: a picture ID (identity card, passport or driver’s license) issued by a competent authority of the given country entitling the holder to reside in Hungary.

· Only valid passports for those arriving from non-EU states.

When do I have to check in again?

At each entry, even several times a day.

3. Games, Jackpots, Transactions:

What games are there at the casino?

Live games: Roulette, Black Jack, Ultimate Texas Holdem Poker

Slot machines: Novomatic, EGT, Merkur, APEX, Atronic, Alfastreet

What currency is accepted?

Live game: EUR

Slot machines: HUF and EUR

Where can I withdraw money?

At the box office or the ATM at the entrance.

What credit or debit cards are accepted?

Visa, Visa Electronic, MasterCard, MasterCard Electronic, Maestro

In what currency can I withdraw money from my credit or debit card?

HUF and EUR.

How much does cash withdrawal cost?

Free at the box office.

ATM: transaction costs are charged.

Why can’t I get cash when exchanging currency?

The casino is not allowed to exchange currency, only to grant a right to play in the currency requested by the customer.

What currencies are accepted?

HUF, EUR, CHF, USD, GBP, CZK, SEK, CAD, DKK

What jackpots are there?

There are separate jackpots in both the HUF and EUR sections.

mini, midi, maxi, grand

What stake is needed to win the jackpot?

The mini and midi can be won at any stake.

At least EUR 1 or HUF 300 are needed to win the maxi and grand.

How do I get my jackpot prize?

The mini and midi are automatically credited; after winning the maxi and the grand the slot machine is blocked and the winnings are paid out at the cash register.

4. Food and drinks:

What are the dining opportunities?

We offer snacks during the day and dinner at 7 pm.

Drinks

Upon entry, each customer receives a drink coupon redeemable for a free drink while playing. Drink coupons can be redeemed for a coffee, a glass of soft drink from the machine, wine, champagne, or a glass of beer.

In addition, unlimited seltzer water and lemonade is available to our customers.

5. Expected norms of conduct:

Can I invite employees for a drink?

No.

Can I establish any relationship with employees?

No.

Can I consume alcohol?

Yes, in a limited amount. In line with responsible gaming, we are unable to serve alcohol to our customers under the influence.

6. Self-block:

Who can request a self-block, where and how?

Personally at Casino Sopron with a valid ID and after completing a form. No self-block request is allowed by mail or e-mail.

What are the available self-block periods at the casino?

3 months, 6 months, 1 year, 2 years

Can a self-block be lifted prematurely?

Yes, as prescribed by law.

Self-blocks valid for less than a year cannot be lifted. A statement valid for at least 1 year can be withdrawn after 7 months by the customer in a written statement and in possession of a valid ID.

The organizer may refuse to lift the self-block based on the principle of responsible gaming

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